FAQ

Where are you located?

We are located in Sheboygan, Wisconsin with convenient rental kit delivery offered within 15 miles of Sheboygan, any direction (except East!)

Do you have a storefront?

In an effort to minimize overhead expenses to keep kit rental costs low for you, we have opted NOT to have a storefront. We will bring your kit right to you on the first day of your rental so you can simply pop the lid off your tote(s) and have some fun!

How does it work?

Browse our website to find an experience you'd like to try.  Add kit(s) to your cart, sign the waiver, and checkout. You'll receive a confirmation email with your Kit Guide and a link to our Resource Site with all the tips and tricks you'll need for a fun and successful adventure. Your kit will be delivered right to your doorstep between 6 and 8am on the first day of your rental and picked up between 5:30 and 7:30pm on the last day of your rental.

When will my refundable deposit be returned to me?

As soon as we have ensured all kit items were returned in good, clean condition without damage beyond normal wear and tear, we will refund your deposit. You can expect to receive your refund within 48 hours of kit return. 

What if I need to cancel? 

Cancelation must occur no less than 48 hours before scheduled kit drop off for full refund. Cancelation occurring with less than 48 hours’ notice will be subject to fee equal to one day's rental. To cancel rental reservation, email jesseb@experirents.com with order number, dates of rental, and reason for cancelation.